@article {1974441,
	title = {Limiting fear and anger responses to anger expressions},
	journal = {International Journal of Conflict Management},
	volume = {31},
	year = {2020},
	month = {2020},
	pages = {581-605},
	keywords = {Management},
	author = {Rees,Laura and Friedman,R and Oelkalns,M and Lachowicz,M}
}
@article {1974436,
	title = {An ethical analysis of emotional labor},
	journal = {Journal of Business Ethics},
	volume = {160},
	year = {2019},
	month = {2019},
	pages = {17-34},
	keywords = {Management},
	author = {Barry,B and Oelkalns,M and Rees,Laura}
}