00551nas a2200133   4500008004100000245009000041210006900131260002300200653001900223653002900242100001200271700001800283856011600301       2010                        eng d00aA consumer perspective of service failure and recovery in online retailing in the U.S0 aconsumer perspective of service failure and recovery in online r  aSeoul, Koreac201010aDesign Program10aMerchandising Management1 aPark, M1 aKim, Minjeong  u/biblio/consumer-perspective-service-failure-and-recovery-online-retailing-us-000613nas a2200133   4500008004100000245013800041210006900179260002300248653001900271653002900290100001200319700001800331856013000349       2010                        eng d00aThe study of comparisons between Korean and American consumers' online shopping experiences: Focusing on service failure and recovery0 astudy of comparisons between Korean and American consumers onlin  aDaegu, Koreac201010aDesign Program10aMerchandising Management1 aPark, M1 aKim, Minjeong  u/biblio/study-comparisons-between-korean-and-american-consumers-online-shopping-experiences-000569nas a2200145   4500008004100000245008300041210006900124260002200193653001900215653002900234100001800263700001200281700001400293856011600307       2008                        eng d00aService failure in online retailing: A content analysis of consumer complaints0 aService failure in online retailing A content analysis of consum  aChicago, ILc200810aDesign Program10aMerchandising Management1 aKim, Minjeong1 aPark, M1 aMullis, K  u/biblio/service-failure-online-retailing-content-analysis-consumer-complaints-0