Assistant Professor
Marketing

Franziska Schmid Gibbons

Overview
Overview
Publications

Overview

Biography

Franziska (Franzi) Schmid Gibbons is an Assistant Professor of Marketing at the ºÚÁÏÍø¹ÙÍø College of Business. She received her Ph.D. from Penn State in 2022 and her MBA in 2017. Her research interests include Customer Relationship Management (CRM) issues, salesforce management in business-to-business, and social networks. Specifically, some of her research focuses on the impact that social networks have on social influence, sales performance, and social media marketing metrics. Franzi’s research has been published in Industrial Marketing Management.

Credentials

Doctorate of Philosophy (Ph.D.) in Business: Pennsylvania State University; Concentration: Marketing; Spring 2022

Career Interests

Franziska (Franzi) Schmid Gibbons is an Assistant Professor of Marketing at the ºÚÁÏÍø¹ÙÍø College of Business. She received her Ph.D. from Penn State in 2022 and her MBA in 2017. Her research interests include Customer Relationship Management (CRM) issues, salesforce management in business-to-business, and social networks. Specifically, some of her research focuses on the impact that social networks have on social influence, sales performance, and social media marketing metrics. Franzi’s research has been published in Industrial Marketing Management. 

Publications

Academic Journal
Marketing

“Leveraging stakeholder networks with outside-in marketingâ€

The theory of Outside-in marketing (OIM) emphasizes the importance of internal and external partners of a firm to drive strategies for value creation. OIM is based on four key tenets: market sensing and responses, segmentation and targeting, innovation, and employee's learning effort. With this commentary, we apply the theory of OIM to network analysis. By doing so, we identify key stakeholder networks as part of a firm's business ecosystem and discuss the value that can be extracted from different stakeholder networks. Most prior network research in marketing has mainly used customer or employee network data while neglecting other important stakeholder groups. We provide information about how network analysis of stakeholder data can fill gaps in the marketing literature and provide firms with essential knowledge, economic value, and influence over external partners, and improve the value generation process. We first describe each tenet and give examples of stakeholder networks that can be investigated within the realm of the tenet definitions. We then discuss different challenges that social network research can pose, and end with future research questions that can be explored for empirical research studies.
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